Senior Program Manager

Description

Key Responsibilities:

• Provide leadership, guidance and coaching to members of the program team
• Acts as the principal customer interface and widely recognized as a trusted, collaborative partner with the customer and other stakeholders
• Proven leader capable of communicating complex technical details to a wide variety of customer stakeholder groups
• Conduct periodic performance reviews of program team and provide feedback
• Lead and direct resources to fulfill all contractual obligations, performance levels, and service levels for one or more complex customer programs
• Initiate, plan, execute, control, ensure final customer acceptance of assigned customer programs
• Coordinate all the activities of the team and indirect support resources to ensure all aspects of the project are managed exceptionally well and quality deliverables are produced and agreed upon with program stakeholders
• Drive issues to resolution independently or via other company resources and manage customer expectations appropriately
• Responsible for reporting and controlling the financial health of programs including budgeting and forecasting
• Manage a program’s scope, schedule, and cost while managing risk
• Ensure all internal stakeholders (Finance, Sales, Operations, Product Management, executives) are apprised of status, KPIs, issues, and risks and are aligned and fully engaged with the program
• Demonstrated ability to drive operational improvements
• Represent the company in a professional manner in sales activities
• Perform other tasks or requests as required

Required Skills

Qualifications:

• Bachelor’s degree in electrical, network, systems, computer, or related business field
• 10 years of experience in Project Management or a similar multi-disciplined business environment leading and managing a customer account.
• Effectively manage customer accounts of $100M or more
• Requires interpersonal, written, and oral communications skills to interact with utility customers, potential utility customers, contractors’ organizations, and local community agencies
• The ability to coordinate, schedule and prioritize the activities of the Supervisors/leads and other personnel within the scope of the contract team and involved in complex and multi-discipline activities is a must.
• Ability to work within a matrix organization and lead resources that may or may not be dedicated to the project(s) as well as ability to develop key business unit relationships (Legal, Product Management, Sales, Finance, Supply Chain, R&D)
• Possesses strong business acumen – P&L and financial skills including ability to forecast revenues/expenses and drive additional revenue opportunities.
• Strong ability to resolve conflicts and diffuse tense situations with customers.