Technical Implementation Manager
The Technical Implementation Manager delivers the company infrastructure solution to the company’s customers using a structured deployment project lifecycle to ensure quality in delivery. While working closely with a program deployment team, this role evaluates client business processes, consults with clients on technical feasibility and integration of processes, implements appropriate system configurations. Individual must be fully bilingual French/English and have the ability to travel approximately 25% of the time.
Description
Key Responsibilities:
• Works with customer requirements to propose technical solutions
• Acts as primary technical resource that collaborates with the client throughout a deployment project and partners with a customer to develop requirements and propose technical solutions
• Performs customer system integration planning and implementation
• Ensures network equipment meets customer technical specifications
• Ensures network and software configurations meet customer technical requirements
• Troubleshoots network and software performance problems and proposes remedy options
• Directs & executes network rebalancing/optimization plans
• Directs & implements new firmware and software releases with customer programs
• Establishes and monitors system performance reporting, recognizing adverse trends and taking necessary preventative and corrective actions
• Works closely with the Field Engineers to resolve complex issues relation to wireless communications and integrated software applications
• Investigates system failures, registration failures, and interactive read failures in system deployments
• Acts as liaison between Customer Operations Center, corporate development resources, and local project team to resolve technical issues
• Supports creation of Standard Operating Procedures (SOP) for technical elements of the system that are effective and repeatable Directs and executes system upgrades including the network with new software releases
Required Skills
Knowledge, Skills, and Abilities:
• Experience with .NET framework and WebServices required.
• Experience with UNIX Sun Solaris required (vi, crontab, shell scripting, process monitoring, Perl) a plus.
• Experience with Oracle 10g required (SQL*Plus, PL/SQL)
• Experience with Microsoft SQL Server a plus
• Excellent customer communications and customer service skills
• Knowledge of complex technical data systems and RF network technologies
• Broad technical depth in integration and operation of complex systems
• Understanding of programming logic and the ability to troubleshoot systems by following code
Education and Experience:
• Bachelor of Science degree required. (Advanced degree desired).
• Experience in working with solutions involving both software and hardware
• Requires a minimum of 5 years of related experience.
• Utility operations experience is a plus
• Business Process consulting experience a plus
• Project Management Professional (PMP) certification a plus