WCB Administrator
For the last 20 years, PEO Canada has been providing customized employer services to a wide variety of businesses, providing both our clients and their Canadian employees with exceptional group benefits, retirement savings, human resources, workers’ compensation, and payroll services. We are always growing and strive to be the very best partner for our clients.
An open concept office, a welcoming team, great benefits, and regular in-office team building events are hallmarks of our company culture. We take customer service seriously and know that our teammates are just as important as our clients. We like asking and answering questions, and bringing fun to our conversation and activities. Our management team supports and encourages those who are eager to learn and improve, and have fostered an environment of open communication for our employees. We believe in maintaining a strong work/life balance so that we have the resources and energy we need both at work and in our daily lives.
We are seeking an individual with strong administrative skills and a strong understanding of workers compensation insurance principles. Time management and organization will be key attributes in ensuring accurate enrollment, tracking and management of our clients’ accounts. Strong communication will ensure claims consultation, modified duties and return to work programs are well managed with our clients and their employees.
The accounts administrator will work closely with our team to ensure consistent quality service is provided to our clients and vendors.
An open concept office, a welcoming team, great benefits, and regular in-office team building events are hallmarks of our company culture. We take customer service seriously and know that our teammates are just as important as our clients. We like asking and answering questions, and bringing fun to our conversation and activities. Our management team supports and encourages those who are eager to learn and improve, and have fostered an environment of open communication for our employees. We believe in maintaining a strong work/life balance so that we have the resources and energy we need both at work and in our daily lives.
We are seeking an individual with strong administrative skills and a strong understanding of workers compensation insurance principles. Time management and organization will be key attributes in ensuring accurate enrollment, tracking and management of our clients’ accounts. Strong communication will ensure claims consultation, modified duties and return to work programs are well managed with our clients and their employees.
The accounts administrator will work closely with our team to ensure consistent quality service is provided to our clients and vendors.
Description
Duties include, but are not limited to:
- Submit and track WCB account registration applications, ensure completion and communication back to our clients and internal team
- Ensure accurate classification and rate setting applied to account, processing classification appeal as needed
- Communicate and educate clients on workers’ compensation legislation, procedures and employer obligations
- Maintenance of client accounts and authorization requirements
- Assist with audits and reconciliations monthly, quarterly and yearly as required; research and resolve discrepancies in payroll and/or benefits documentation.
- Liaise and communicate effectively with clients and various internal groups including payroll, accounting, benefits, and human resources
- Assist by liaising with all governmental and regulatory bodies regarding reconciliation and remittances.
- Process year-end reporting and reconciliations, requesting premium adjustments and rate changes where required
- Implement best practices and processes where identified
- Submit/Assist with claims reporting for PEO clients
- Assist and support a modified duties program
- Management for ongoing claims
- Facilitate communication between WCB Case Managers, Clients, and Employees
- Support in claim appeals and cost relief process as needed
- Establish and maintain positive working relationships with team members in order to promote consistent quality delivery of services across all areas.
- Acquire a broad understanding of the other areas of PEO Canada.
- Collaborate with other service groups in PEO Canada and other Diversified Staffing departments when required to help address client requests
Required Skills
- Fluent written and spoken English, French language is a benefit
- Completion of a secondary education in Business Administration (or equivalent) from a recognized college or equivalent experience is preferred
- Experience with workers’ compensation insurance and provincial boards. Claims management experience is a benefit.
- Experience handling and maintaining private and confidential information and documents
- The ability to meet strict deadlines and have efficient time management skills.
- Proven analytical problem-solving skills
- The ability to work independently and as a team member, requiring minimal supervision to meet position objectives