Technical Support Engineer
PEO Canada is partnering with our client, a leader in providing technology solutions to organizations, to hire an IT Support Engineer in their Mississauga office. This is a customer-focused role in which the Support Engineer will be expected to handle and resolve customer issues through phone and email.
Description
- Handle incoming phone calls, gather information, create tickets in ticketing system and escalate/assign as necessary
- Work on trouble tickets to troubleshoot & resolve client network, security, cloud and voice related issues in a timely manner
- Moves/Add/Changes for Client phone systems, network devices, VMware, AWS, or Azure
- Provide support for Windows servers, PCs and laptops as well as loading software
- Responding to monitoring and security alerts according to standard processes
- Execute software updates to network devices and systems
- Escalate issues and partner with Engineering team for network & system infrastructure support
- Update and create internal articles and/or documentation
- Check to ensure backups have been completed and remediate failures when necessary
- Create and manage user accounts in Active Directory
- Work within required SLAs for the business and provide regular and frequent status updates
Required Skills
- Possess college degree or equivalent technical experience
- 3+ years’ experience in an IT position or support environment configuring and supporting various systems.
- Experience working across multiple disciplines (Servers, Desktop, Cloud, LAN, WAN, Voice)
- Knowledge of basic network troubleshooting
- Knowledge of basic Windows troubleshooting
- Ability to work independently without supervision
- Strong verbal and written communication skills
- This position schedule is 4:00pm until 1:00am.
- Cisco Network Certification is an asset
- Azure Cloud Certification is an asset