The value of empowering your people to provide excellent customer service
Human ResourcesIt was just this week that I needed to return a pair of lifestyle sneakers that I had purchased a few weeks before. I bought these shoes in anticipation of a vacation away to Europe. A frequent traveler will know the value of having a decent pair of walking shoes! We took a weekend away in the mountains and I thought; what better time to start breaking in these shoes. So with the dog in the car, new shoes on my feet we began the one hour drive to a beautiful mountain village. You can imagine my surprise when we arrived and I noticed that my new (never...