Customer service etiquette is one of the most fundamental aspects of any business. Doing it well defines how successful a company will be in the future. This applies to any and all industries, from entry-level to professional, especially in sales. While it might seem easy to always be cordial while speaking to customers, it can become easy to forgot to do so when problems arise between your team and a client. Below are a few tips and tricks to ensure your employees are on top of their customer service game: Smile: First impressions are the foundation of the tone of a conversation. Customers will be more at ease...

March is Nutrition Month in Canada, which is a great reminder to employers to take a look at promoting healthy eating in the workplace. Food has a direct impact on performance and productivity, and healthy foods will provide energy and happiness to employees – which in turns makes them more engaged, creative, and effective during the day.  There are many different ways to engage and empower your workforce to explore healthy eating in their daily routines: Start by offering opportunities for employees to educate themselves on healthy eating practices. Catered lunch-and-learn sessions, inviting a nutritionist onsite for a workshop, or even posting nutrition information and resources in a...

As we roll into February, many Canadians are starting to think about putting down their snow shovels and picking up their calculators. That’s right, it’s almost tax season! It might not be the most exciting thing in the world, but we can all agree that its an important and necessary part of the year – and a great excuse to stay inside on the colder nights to come!    The deadline to file your 2021 taxes with the Canada Revenue Agency is technically April 30, however you will have until May 2 this year as April 30 falls on a Saturday. If you or your spouse/common-law partner are...

Organizing a meeting with your team is a great way to problem-solve, collaborate, and make group-based decisions; however, the point of sitting down together may be moot if the meeting itself is ineffective or inefficient. If a meeting is to be the best use of everyone’s time, then it should be used to convey information, answer questions, brainstorm ideas/problem solve, network, or sell a product, idea, or service. Before gathering the team for a meeting, you should determine if it’s necessary to sit down together at all. Prior to scheduling and organizing, ask yourself the following questions: Why am I booking this meeting? What do I want to...

“Cold Calling”, or reaching out to a potential customer with no prior interaction, can be one of the most daunting aspects of sales. So much so that it often keeps good people away from the profession! The question almost everyone asks when diving into a sales role is “Do I have to do cold calling?” There is a wave of thought that believes the era of cold calling is dead. Networking seems to be the way to become successful in sales, as this is where all the big deals take place. Senior-level contacts will often not accept cold calls, and the only way to meet them, connect, and...

Did you know that, in any given year, 1 in 5 people in Canada will personally experience a mental health problem or illness?  According to the Canadian Mental Health Association, by age 40, about 50% of the population will have, or have had, a mental illness. When thinking about being healthy, most people will take into consideration factors such as the food they eat and their workout routine, but physical health is only one piece of the puzzle.  It is important to consider your mental health as well.  The term “Mental Health” does not only relate to people with an anxiety disorder or clinical depression, for example.  Its...

Some of us are great at saving, and some of us need to set up an environment that makes it happen without needing to constantly manage our self-control, or repeatedly initiate actions that we’d rather not concern ourselves with. Know the tools that are available to you!  If you are not the sort of person who enjoys reviewing budgets and transferring money around, speak to your employer or payroll provider about whether you have the option to make contributions to a savings account direct from your payroll. A savings account attached to your chequing may be convenient, however it’s taxing on willpower when it’s so easy to withdraw...

When an employee feels appreciated they are more likely to have a vested interest in the company’s success and are more willing and motivated to perform to levels that exceed their responsibilities. Too often we forget to thank our teams for their hard work and this can lead to feelings of underappreciation. Did you know? “Praise and commendation from managers was rated the top motivator for performance, beating out other noncash and financial incentives, by a majority of workers (67%). 69% say they would work harder if they felt their efforts were better recognized. 78% said being recognized motivates them in their job. When managers recognize their employees’...

Negotiating an employment contract can be a difficult and uncomfortable task for both the employee and employer. It is human nature that negotiations are typically interpreted as win-lose scenarios. Why can’t negotiations be interpreted as win-win; and what is a win-win negotiation? A win-win negotiation is when both the employee and employer make adjustments to the employment contract that allows both parties to achieve a mutually agreeable and beneficial result.   Win-Win Employee Negotiations: Establish financial boundaries: As the employer, establish a range to negotiate within, be open to making small adjustments. Set and communicate expectations: As the employer, communicate aspects of the job and compensation that are...

With the current economy, raising a family can be a challenge. However, there are many benefits, credits, and deductions that can help your family with costs during the year. These could save your family hundreds of dollars and lower the amount you owe at tax time. The biggest key is to file on time if you wish to take advantage of these credits. Child care expenses: If you pay child care so that you can go to work or school, you may be able to claim those expenses on your tax return. Claiming child care expenses may reduce the amount of tax you have to pay. You, your...