Organizing a meeting with your team is a great way to problem-solve, collaborate, and make group-based decisions; however, the point of sitting down together may be moot if the meeting itself is ineffective or inefficient. If a meeting is to be the best use of everyone’s time, then it should be used to convey information, answer questions, brainstorm ideas/problem solve, network, or sell a product, idea, or service. Before gathering the team for a meeting, you should determine if it’s necessary to sit down together at all. Prior to scheduling and organizing, ask yourself the following questions: Why am I booking this meeting? What do I want to...

It’s time to present your service solution and pricing to a prospect! It is a very exciting part of a sales cycle, but before you present slow down and ask yourself: do you understand your prospect? Does your potential future client feel that you do know exactly what they are looking for? It is key to go through a check list internally to ensure you are presenting the appropriate solution. You should know the answers to the following questions before getting ready to close the deal: What is the prospect’s problem or issue? Often, the prospect is aware of their own issues, but wants to make sure that...

Unfortunately, resignations are unavoidable in the workplace, and can be uncomfortable for both parties. Knowing the rules of resignation can make these conversations much easier for both the employee and employer and may avoid a potential claim to the organization. An employee’s resignation is usually clear and is not normally subject to interpretation. It can be as simple as “I’ve decided to stay home for the next few years to take care of my family”, or simply “this job isn’t working for me”. In situations such as these, the conversation won’t likely leave room for ambiguity, however if this conversation is not followed by a written letter of...

Halloween is right around the corner, and as we get closer to the end of the year, it may feel like unfinished projects and pressing deadlines are rising from the grave! If you are new to project management, the thought of only having two months left in the year will leave you screaming, and knowing that new projects are coming down the pipeline is enough to give you the chills. It doesn’t take a crystal ball to see that reviewing and refining your project management skills on a regular basis will keep your spirits lifted throughout the year. As there is no single method to follow when it...

“Cold Calling”, or reaching out to a potential customer with no prior interaction, can be one of the most daunting aspects of sales. So much so that it often keeps good people away from the profession! The question almost everyone asks when diving into a sales role is “Do I have to do cold calling?” There is a wave of thought that believes the era of cold calling is dead. Networking seems to be the way to become successful in sales, as this is where all the big deals take place. Senior-level contacts will often not accept cold calls, and the only way to meet them, connect, and...

American companies expanding into Canada may initially believe that co-employment, or employer of record-type services, may be their best option. However, there are multiple advantages to managing your employees under your own Canada Revenue Agency (CRA) Business Number. Co-employment can blur the lines in an employer–employee relationship. In Canada, whoever directs the day to day activities of the employee is deemed to be the true employer of record. When embarking on a co-employment relationship with employees, you may be subject to higher fees for Workers Compensation (WCB). Your premiums will be based on the industry classification of the co-employer, as all employees are pooled together. The rates will...

Providing exceptional customer service plays a large role in gaining satisfied and loyal clients. But did you know that applying these skills internally can often result in a satisfied and loyal workforce? The concept of Internal Customer Service may seem like common sense, but sometimes the hustle and bustle of a busy day gets the better of us, and can lead to missed deadlines or unanswered emails. Here are some reminders to ensure your internal customers are getting the same exceptional treatment as your external customers: Being present in their presence: When attending a meeting with a client, you would never think to scroll through your Twitter feed,...

So you have made the sale, how do you ensure you keep the client?  The key is in the customer service and keeping up with consistent points of contact.  Too many transitions and introductions over time make the client feel like they are not important. Some points below can help you keep that client and continue to grow your client base! Get to know your support team. When a potential client can sense a genuine respect between team members, it gives them the confidence and you can close your sale! Why not pull in some key support team members during your first round of discovery meetings? This provides...

American companies expanding into Canada may initially believe that Co-Employment or Employee Leasing may be their best option, but there are multiple advantages to managing your employees under your own Canada Revenue Agency (CRA) payroll number. Co-employment can blur the lines in the employer –employee relationship.  In Canada, whoever directs the day to day activities of the employee is deemed to be the employer of record.   When embarking on a Co-Employment Relationship with employees, usually you are subject to higher fees for Workers Compensation (WCB).  Your premiums will be based on the industry classification of the co-employer, that’s because all employees are pooled together.  The rates will be...

If you are Business Owner that is well past the start-up stage and your business is growing, you may be ready to take the step towards HR outsourcing. It is an exciting time when your client base increases and the steady stream of new projects are coming in. Of course, now you are hiring additional staff to meet the increasing demands but somehow the excitement of growing your business is being replaced by a new kind of stress: trying to be two places at once. The multi-tasking can be exhausting along with the attempts to be all things to all people. Do you feel like you are able...